FAQs
FAQs
FAQs
Where are you based?
We're happily based in Queens, New York - the Wonderful city in USA
How does shipping work?
Simple & Easy partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership.
Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) :)
The tracking number for my order stopped updating, what happened?
If you're buying from outside of the U.S. (particularly in Canada), your
country's customs department may decide to hold your items at the
border temporarily, often without explanation! Note: Canada's customs
department takes a particularly long time to resolve these holds. This
is relatively rare, but if your order is held up in customs, we suggest
calling your country's customs department directly and ask that they
release your items immediately.
How do we contact you with press inquiries?
Send us an email via this form and we'll get back to you as soon as we can.